From the RBI Banking Ombudsman Series 2010-11.
A complaint was received from a senior citizen who was holding credit card of a bank. On bank’s offer of platinum card, the complainant requested the bank to send the literature of the card to enable him to take a decision. The bank sent the literature along with platinum card also without his consent. Later a bill for ` 5510.83 was sent to the complainant.
As the complainant was not interested in another card he requested the bank to cancel the card. The bank was harassing him for payment of outstanding on platinum card.
On intervention by RBI BO, the bank reversed the card fees and other associate financial charges and also converted platinum card to life time free card and confirmed NIL outstanding on card a/c.
However, the question arises, why should we go through all the Pain of making complaint to RBI etc ? Well, the Honest Truth is this is the price we pay to be born as an Indian Citizen where the Credit Card eco-system is terrible and completely harassing.
Use the above Citation and Write a Strongly Worded Letter to the Bank if they Upgrade your Credit Card without your Consent.
