From the RBI Banking Ombudsman Series 2010-11.
How to Fight Non-reversal of credit card outstanding ?A credit card holder paid the outstanding card dues as per the terms of settlement in March 2008. However, the bank did not reverse the outstanding dues on his card account and continued follow-up measures by issuing legal notices and reported his name to CIBIL. The complainant approached the BO with a claim of ` 50,000/- as compensation for mental harassment by the bank. On taking up the matter, the bank reversed the outstanding dues and updated his records at CIBIL However; the BO observed that the bank had violated para 5.1(d) of the BCSBI Code by not updating his records at CIBIL for about two years.
Thus, the bank was found negligent in rendering services to the complainant and accordingly directed to pay a sum of ` 10,000/- by way of exemplary compensation for the harassment and mental agony suffered by the complainant.
You can use this as citation if you are undergoing similar problem and thus demand from the bank and its ombudsman to close the case in your favor.
