From the RBI Banking Ombudsman Series 2010-11.
How to UNNECESSARY Fight Harassment recovery agents and win Compensation ?A customer was receiving frequent calls from his bank for recovery of credit card dues, even though he did not possess any credit card of the bank. Despite bringing the fact to the notice of the bank several times, the bank did not rectify the mistake and continued calling the complainant at odd hours. The complainant approached BO and requested to penalize the bank. The bank submitted that the defaulting credit card holder and the complainant were two different persons with similar name.
BO observed that the bank was negligent in initiating follow up action and recovery measures, without verifying and confirming the identity of the customer. Accordingly, the bank was directed to pay ` 5,000/- to the complainant towards compensation for harassment and mental anguish suffered by the complainant.
So if you are pestered by UNNECESSARY Harassment by Recovery agents, cite the above case and win compensation.
