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Gail India’s e-business inititaive applauded

November 20, 2007

GAIL India has received appreciation from K S Ramasubban, secretary (CVC) for its innovative initiatives undertaken for transparency and corporate governance today. The company provides a role model for e-business by leveraging technology like e-payment, e-banking, e-tendering, e-ledger, e-invoicing in its business dealings.

The complaint system is one of the latest e-initiatives in Customer Relationship Management (CRM) of the company which has been in the forefront of launching e-systems for ensuring consumer satisfaction and transparency in dealings. The company has signed MOU with Transparency international India and independent external monitors have been appointed in consultation with the CVC. The company has taken a number of initiatives for e-business, bill watch system, file movement system for fast decision making, customer relation management, customer grievance redressal system, alarm activation and ERP applications.

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